100 Massachusetts Avenue Boston, Massachusetts 02116 May 26, 19__ Mrs. Addison Tanghal 14 East Elm Street Brookline, Massachusetts 02144 Dear Mrs. Tanghal: It's been more than six months since you charged a purchase at Pine & White, and we can't help worrying that we've done something to offend you. We are sure you are aware of the convenience and ease your charge account provides, but we would like to assure you once again that everyone at Pine & White it always ready to serve you. If you have encountered a problem with our service or merchandise, we want to know. It is our sincere desire to give you the personal attention and satisfaction you have come over the years to expect from Pine & White. And we welcome the advice of our customers and friends to keep us on our toes. Please fill out the enclosed reply card if something has been troubling you. We will give your comments immediate attention, as we look forward to seeing you once again at our Brookline store and all our other branches.
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