2297 Front Street Phoenix, Arizona 99065 December 8, 19__ Ms. Rosetta Falco 811 Regent Street Phoenix, Arizona 99087 Dear Ms. Falco: As you mentioned in your letter of December 3, you were indeed billed for a purchase you had not made. According to our records, you should not have been charged the $83.95, and the sum has been stricken from your account. Thank you for bringing this matter to our attention. We hope you have not been inconvenienced and will visit Gleason's soon so that we may again have the pleasure to serve you. Sincerely yours, |