ATLAS VACUUM CLEANER COMPANY 81 Warren Street New York, New York 10028 August 28, 19__ Mr. Thomas Shandy 109 Glimmer Circle Larchmont, New York 10107 Dear Mr. Standy: We are sorry that you are not completely satisfied with your Atlas Vacuum Cleaner. You are entirely justified in expecting more than four years of reliable use from an Atlas appliance, and we are always eager to service any product that does not for some reason live up to standard. We appreciate your giving us the opportunity to examine the damaged vacuum cleaner. According to our service department, the filter had never been replaced although the owner's manual advises replacement every few months. As a result, the motor itself gradually became clogged with dust and dirt. The cost of repairing and cleaning the vacuum is estimated at $35. If you would like to have it repaired, please let us know. With regular cleaning and replacement of the filter and exhaust bag, you should receive several more years of service from your Atlas appliance. Yours truly,