Route 9 Saddlebrook, N.J. 07666 April 19,19__ Mr. Jack atterson Jack's Hadware Store 72 Elm Steet Kennebunk Maine 06606 Dear Mr. atterson: We are sorry that the model 88d handsaws you purchased have not lived up to your expectations. Frankly, we are surprised they have proved so fragile and appreciate your returning them to us. Our lab people are already at work trying to discover the source of the problem. We are glad to assume the shipping costs you incurred, Mr. Patterson. But may we suggest that, instead of a refund, you apply the price of these saws to the cost of an order of model 78b saws. Your own experience will bear out their reliability, and we are sure your customers will be please with an Eterna-Tool Product. If you will drop us a line okaying the shipment, your 78b handsaws will be on their way within the week. Sincerely yours, |