2297 Front Street
Phoenix, Arizona 99065

December 8, 19__

Ms. Rosetta Falco
811 Regent Street
Phoenix, Arizona 99087

Dear Ms. Falco:

As you mentioned in your letter of December 3, you were indeed billed for
a purchase you had not made.

According to our records, you should not have been charged the $83.95,
and the sum has been stricken from your account.

Thank you for bringing this matter to our attention. We hope you have not
been inconvenienced and will visit Gleason's soon so that we may again
have the pleasure to serve you.

Sincerely yours,